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Contact Centre Officer

This is a 6 month contract opportunity for a Contact Centre Officer based out of our office in Parramatta. The purpose of the Contact Centre Officer is to provide “Best in Class” service for our customers, whilst ensuring compliance to business and regulatory policy.

Responsibilities include but are not limited to: Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards. To ensure customers are provided with the highest level of service within Pepper guidelines. This is undertaken by handling inbound customer enquiries relating to our products via telephone, email and written correspondence. Assisting customers with all enquiries and escalating as required. General loan maintenance, including contact updates, repayment changes and redraws. Ensuring customer wait times are minimized where possible. Ensuring accurate processing of all data entry.

Skills required; Understand and utilise technology to achieve required position outcomes. Understand and utilise legislative requirements to meet regulatory requirements of the organisation. Assess and mitigate risk for the benefit of the organisation. Meet performance metrics in line with business goals & objective.

To be successful in this role you must be able to demonstrate the desire to provide our customers with the best experience possible. Previous experience in a Customer Service role is an advantage coupled with a high attention to detail. Pepper is seeking someone who is able to prioritise their workload while working in an inclusive team environment.

If you are passionate about Customer Service click Contact Us below to express interest.

If you have any queries, please contact us.

 

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